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Questions to ask before selecting your new Learning Management System (LMS)

Author • Lia, Content Marketer

Questions to ask before selecting your new Learning Management System (LMS)

Date: 2021/06/10

Training | 6.7 MIN READ

A Learning Management System or LMS is a software platform for the management and delivery of online professional structured content that provides educational courses and training programs for companies, students, teachers, administrations etc. LMS supports content in various formats (video, PowerPoint slides or PDF document) and allows users to access material anytime, from everywhere on their own schedule. It helps track studying progress and engage users with contact tools.

The system also keeps businesses up-to-date with compliance regulations. It’s an invaluable tool for effective training.

Nowadays, the training of employees has become accessible and reliable among companies. The eLearning market is now more than 21 years old. Since the year 2000, the market growth rate has been 900%. There are many advantages to implementing LMS to your business: it will definitely make your learning easier and more effective.

Online training is vital for both the employer and employee. Employees benefit because they broaden their skills and capabilities. It gives them the opportunity to take part in business growth. 72% of organizations interviewed believe that eLearning helps them increase their competitive edge by keeping up with the changes in their particular market.

When selecting an LMS, companies ask several critical questions such as: what are the most important features? or Does it really add efficiency to teaching and learning of employees? Here are answers to some of the most-frequently asked questions when choosing a new Learning Management System for your organization.

What are the must-have features of your LMS?

Mobile friendly

Mobile friendly LMS should be convenient. But, what does this mean? Most of the employees prefer to take their training whenever they have free time. Easy to use mobile app allows your employees to take their training, for example, on their way to work while waiting for the train. They can just do it anytime and anywhere in less than fifteen minutes. Apart from this, a well programmed mobile app will give employees a chance to take the training in offline mode, keeping and synching all their records. All these will help you have productive online learning experience!

Ease of use

We always face problems when we come across documents or other resources that are not easy to understand. One of the main features of LMS is to be a software available to all types of users. The LMS you use should be super user-friendly for your employees to learn with no extra effort. When the LMS is easy to use, employees will actually love to use it and will be engaged with the content you provide.

Notification system

A good LMS system needs to have a multifunctional notification system. This will allow your employees as well as company admins to always stay up to date and get notified about the upcoming courses, deadlines and whatever happens in the system.

2. How long have they been in business?

The longevity of the business speaks about the quality of the products and services it provides and even how scalable the LMS is.


At some point, all businesses start to think about enhancing to bigger better markets. This requires more employees, which means a lot of training. When selecting an LMS, make sure it is scalable because growth in business means more vendors, more employees, more customers and resources.


Reporting is also important. You or your company admins always need access to a whole bunch of information. LMS should have a multifunctional reporting system in order to provide any information regarding the employee’s, courses, etc. in no time. An LMS that includes reporting, helps clients analyze their users’ progress and frequency of logging in and completing training, as well as their scores on tests and their comparison to the average score for the course.


Nowadays with companies evolving to global markets, the necessity of multilingual interface becomes increasingly necessary. Having a multicultural company needs a multilingual LMS. This will help your employees learn faster and will be an added convenience to their learning process.

3. What can you expect from LMS support?

One of the vital parts of business success is the support team. A good support team should always be ready to answer users’ questions and solve their problems relating both to technical and interface problems providing friendly customer support 24/7. Customers will always receive a prompt response, which means a faster resolution of users’ needs. A good learning management system should be able to offer live chat 24/7 and answer to all users’ questions via email, phone or chat.

4. Is the price of LMS important?

LMS should be affordable and available to all users. When it comes to choosing the LMS, customers should have detailed information about pricing. LMS budget should include the overall cost, not just the monthly and set-up fees. It is also necessary to ask about their refund policy.

5. How often do they update their product?

The evolution of LMS shows how often they release new products and features. Besides, the frequency of updates gives a good idea that they are open to feedback and input from clients.

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